How online games masterfully communicate value, onboard users, and maintain engagement.
As I logged into my favorite MMORPG last weekend, something struck me: while I haven’t touched Microsoft Word’s release notes in years (or ever), I was eagerly devouring every detail of this game’s latest update.
How enterprise software can deliver consumer-grade experiences in a blink
A decade ago, I challenged development teams to create “joy in 15 seconds.” Back then, it was revolutionary to expect enterprise software to deliver immediate satisfaction. Today, it’s table stakes. The modern user—conditioned by TikTok’s instant dopamine hits and Amazon’s one-click purchases—demands even faster gratification from every digital experience, including workplace tools.
Converting
coffee to code
I focus on the people and products involved with technology and technology's role within the enterprise; not as a replacement for individuals, but as a tool to empower users, build relationships, and drive business strategy.
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