Turn Frustrations Into Fixes
Why your frustrated emails and reviews aren't getting results—and how to change that.
You’ve been filing bug reports your entire digital life—you just didn’t know it.
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Why your frustrated emails and reviews aren't getting results—and how to change that.
You’ve been filing bug reports your entire digital life—you just didn’t know it.
How channeling your inner three-year-old might be the secret to product success.
Ever notice how the most powerful question in product management is also the favorite of three-year-olds, philosophy professors, and 90s boy bands?
How viewing your delivery system as a product itself leads to better user experiences.
In the rush to add new features and capabilities, product teams often overlook a fundamental truth: how you build and deliver is as important as what you build and deliver.
How online games masterfully communicate value, onboard users, and maintain engagement.
As I logged into my favorite MMORPG last weekend, something struck me: while I haven’t touched Microsoft Word’s release notes in years (or ever), I was eagerly devouring every detail of this game’s latest update.
Treating data as a product to increase value and decrease costs.
McKinsey’s recent article “The missing data link: Five practical lessons to scale your data products” has hit on something I’ve been advocating for years: treating data as a product rather than a project or resource. While I’m typically wary of consultancy research (aren’t we all?), this piece validates much of what we’ve observed in the field about the transformative power of data product thinking.
Communicating complex ideas through simple visuals that drive understanding.
Technical complexity is the enemy of shared understanding. When presenting complex product concepts, data analyses, or system architectures, the gap between your expertise and your audience’s comprehension can quickly become a chasm.
How product leaders can move past AI gimmicks to create genuine value through strategic implementation.
We’ve all seen it—-companies rushing to slap “AI-powered” on their marketing materials while implementing little more than basic automation or, worse, glorified if/then statements. The current marketplace is brimming with products that tout AI capabilities but deliver minimal value beyond the initial novelty.
How enterprise software can deliver consumer-grade experiences in a blink
A decade ago, I challenged development teams to create “joy in 15 seconds.” Back then, it was revolutionary to expect enterprise software to deliver immediate satisfaction. Today, it’s table stakes. The modern user—conditioned by TikTok’s instant dopamine hits and Amazon’s one-click purchases—demands even faster gratification from every digital experience, including workplace tools.
Why today's product leaders need to embrace coaching as their complimentary superpower..
In a world where both technical expertise and human development are critical for success, the most effective product leaders recognize that mentorship amplifies rather than replaces their technical capabilities.
Understanding how to work smarter, not harder in the AI age.
Work Smarter, Not Harder